The SaaSolution blog
What's happening in software, and what it means for you
What's going on in software right now, explained in plain words: what's new, what to watch out for, what you can do about it, and notes for the people who build it.
Everything your AI says is a guess. Some guesses are just very good.
People say AI sometimes makes things up. I think it guesses all the time, and most guesses happen to land. What that means when you ask it for business advice, and how I ask now.
Date your idea before you marry it.
Around 2014 I bought wool in different colours to map a product idea on a wall. It never shipped, and today I think the company was right. What I'd do differently: keep my distance, and solve one problem at a time.
Your supplier's bank details changed. Or did they?
How invoice fraud works, why the fake email can come from your supplier's real address, and the checks that stop it before you pay: a phone call, a second pair of eyes and the name check your bank may already do.
Facebook probably wasn't listening. Your TV was watching.
This week people dug into the software of their Samsung TVs and posted what they found. Here is what is proven, what is one person's unchecked claim, and the setting worth switching off tonight.
It sounds exactly like a person. Who asked for that?
A new speech model laughs mid-sentence like a person and runs on a laptop. I tried hard to find out who needs a voice like that, and what you can do before the first fake call reaches you.
Thank God for haters. They tell you where it hurts.
A furious one-star review feels like a punch, but it may point at the spot where your product hurts. How to answer it, what to learn from it, and what to do when people hate how you made something.
Everybody has a plan. Until the agent writes to the database.
In the demo, the AI agent runs half your office. Then it meets real data and a real audit. What goes wrong, and what actually helps.
Stop smiling and nodding. Follow any video or call in a language you don't speak.
The free subtitles and translations already hiding on your phone and computer, where they give up, and what to use then.
The problem is you never talk about the problem.
You explain features. Your customer is waiting for one sentence that proves you understand what is going wrong for them. Here is how to write it.
You launched your product. So why the hell is nobody coming?
Three things on your website that chase visitors away, where your first users actually hang out, and six steps for this week.
Your product is for everyone. So nobody feels it's for them.
Why "everyone" is the worst customer you can pick, how to find the few people who actually need your product, and where they hang out.