Robylon

You ask a support chat for the same sweater one size smaller, and it sends you a link to the returns page. Many support bots answer an exchange request this way, and then someone on the team places the exchange by hand. Robylon's AI agent reads the order or account data and takes that step itself. It can run on top of a helpdesk the team already uses, like Zendesk or Freshdesk.

The site's examples are starting a return in Shopify, updating a Zendesk ticket, sending a Stripe payment link and moving an appointment in Google Calendar. Whatever the agent cannot finish lands in the queue the team already works in, with the conversation and a summary attached. Teams without a helpdesk can use Robylon's own inbox and add seats for human agents.

Phone calls and WhatsApp are among the main channels, and the agent also answers reviews on Google and the app stores. All channels share one knowledge base and one conversation history.

The agents start pre-trained on more than 10 million support queries, the site says. The Robylon team then adjusts them to your content and systems during onboarding. Before an update goes live, you can test the agent against reference questions and edge cases. A trace then shows which sources and tool calls led to each answer.