Mixdesk

At 2 a.m. a customer writes on WhatsApp in a language nobody on the team speaks, and by morning the same question has arrived on Instagram too. Customers write on WhatsApp, Instagram, Telegram and by email, and each app keeps its messages apart, so questions go unanswered for hours. Mixdesk connects these accounts to a shared inbox and translates messages between the customer's language and the team's.

An AI agent answers the routine questions from material you give it: documents, FAQ pairs, web pages and tables. You set its role and tone, and every answer shows the sources it was built from. The privacy policy says the AI features send conversation content to OpenAI, after a consent notice on first use. When a customer asks for a person or a rule fires, the conversation moves to a teammate with the whole history attached.

With sales enquiries, the agent asks about details like quantity and delivery location and tags promising leads for the team. WhatsApp can connect through the Business API or a personal number, and several accounts per channel can run next to each other. Routing rules, built visually without code, send each conversation to the AI agent or to a named team.