Avie

A patient writes to the clinic's WhatsApp at midnight to ask how a consultation works. By the time reception opens at eight, they have booked with the doctor down the street. An AI receptionist from Avie answers those messages on the clinic's own number, in Brazilian Portuguese and at any hour. It offers open times from Google Calendar or Feegow, a practice management system, and books or moves the appointment there.

Questions about symptoms or medicines go to the clinic's team with the reason noted, and the AI gives no diagnosis. Staff see every conversation in a web portal and can take over at any point. Reminders go out 7 and 4 days before a visit, followed by a request to confirm. When someone cancels, Avie looks for a fitting patient on the waiting list, and the clinic approves the first message.

The portal can also hold an electronic medical record signed with an ICP-Brasil certificate. Prescriptions go out through Memed, and invoices and Pix payments, the country's instant transfer method, run from there too. The Avie team sets up each clinic, and the site says answering usually starts within 14 days. The product and nearly all of its website are in Portuguese, made for clinics in Brazil.